100% Satisfaction Guarantee
is pleased to offer a no risk, no hassle guarantee on
every item we sell. Order any item and if you are not 100% satisfied with it in
any way shape or form, you can return it within 14 days, no questions asked. We
will gladly refund your money.
and handling charges excluded. Offer does not apply to Special Sales, Special
Clearance, Closeouts, Discontinued Items, or Demos and Display Models or
Pre-Owned Items. Opened or installed Installation Kits and Phono Cartridges,
Pre-Recorded Media Exchanged for same Title Only.
All account information on
DESENT-AUDIO.COMę is password protected to
assure your privacy and security. In several areas we use SSL-encryption to
ensure the safety of data and the transmissions.
will not rent, sell or disclose any of your
information to anyone.
will only send your information to another party under the following
1.) You have given
DESENT-AUDIO.COMę your consent for sharing the
2.) We need to share the information in
order to provide you with the service or product you requested.
3.) In response to subpoenas, court orders
or any other legal proceedings.
4.) We have found that you have violated
DESENT-AUDIO.COMę user guidelines or Terms and
DESENT-AUDIO.COMę (The Seller)
Is Not Responsible for
Loss or Damage after Item is Shipped - get with Shipper. We will help you with
this process if need be, just let us know.
|All merchandise is NEW and in its CARTON or BOX unless
otherwise noted and sold with the manufacturer's warranty. No other warranty or guarantee
expressed or implied is made. DESENT-AUDIO.COMę is not responsible for repair of
|We make every effort to prevent damage. In the unlikely event that you receive damaged
merchandise, retain the original shipping carton and take the following steps that apply: UPS/FedEx
- Contact your local office for an inspection report. Require
the carrier to return the merchandise to us. Do not return the merchandise
yourself. Postal Delivery (USPS) - If merchandise is damaged,
take the package to your local post office and file a damage claim. The post office will
investigate the claim and make restitution to cover the damage. Do not return the
merchandise yourself. Common Carrier - If merchandise is delivered to you in a
damaged condition, Note the nature of the damage on the driver's copy and your copy of the
freight bill. Have the driver sign both copies. You may then file a claim with the
carrier. If concealed damage is found, keep the damaged carton and call the truck line
IMMEDIATELY for an inspection report. Do not return the merchandise yourself.
|Merchandise lost in shipment will be replaced after the shipment
has been traced. Upon notification from the carrier of non-delivery, a claim will be
filed, the merchandise replaced, a credit applied, or a refund check issued.
This is only if item shipped was insured. This is a long Process.|
|Shipping errors -
shipments should be checked immediately upon receipt. Duplicate shipments, DOA defective,
or any error in shipment on our part will be corrected by us upon notification of error.
Notification must be made within
10 days from date of invoice.
|25% restocking fee. Merchandise that is not
initially defective and accepted for return will be credited at
75% of the invoice price
to cover handling and restocking. A minimum $5.00 restocking fee
and less the shipping will be charged.
So This is the Break-down: Your credit will be less 25% plus the shipping
|All returns MUST be accompanied by a copy of the invoice
or receipt. All Merchandise returned to
7517 SOUTHINGTON DRIVE, PARMA, OHIO 44129,
must be in the original box
and packing. After return, an inspection will be made by our Shipping Staff; if freight
damage is indicated as the reason why the merchandise was returned, credit will
not be issued. Shipping charges incurred due to the return of merchandise are the
responsibility of the customer. IF merchandise do not have all accessories, manuals, cables, software,
ect. along with its original box and packing, said merchandise
WILL be shipped back to
customer and no credit will be issued. |
|Defective merchandise returned will be exchanged for identical
items. No defective item CAN be returned for credit only.
We will exchange or upgrade any defective item within 30 days of Invoice. All
items will be
tested first before a replacement is shipped. If
items show miss use or abuse they will be shipped back at customer's expense.|
|Merchandise discontinued by manufacturer, merchandise discontinued
by DESENT-AUDIO.COMę. Any Used/Pre-Owned/Trade-In merchandise
or sold As Is
or marked as
All Sales Final, products with $1200.00+ list price refer to manufacturer. Any opened
Electronic Software, Phono Cartridges, VHS video, DVD video, PC software, CD-ROMs, Music CDs, Car Audio
Speakers, Car Audio Installation Kits if opened. All
Batteries, Car and Home Alarm Systems,
Power Amps, EQs and
|Thank You, |
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